Refund Policy

1. Eligibility for Refunds
   • You may be eligible for a refund if the product you received is defective, damaged, or not as described.
   • If you change your mind about a purchase, we may offer a refund subject to certain conditions. Please see the “Return Process” section below for more details.
2. Return Process
   • To request a refund, you must contact our customer service team within 10 days of receiving the product. You can reach us by email at support@theshoelands.com, by phone at +852 64038639, or through our website’s contact form.
   • Our customer service representative will provide you with instructions on how to return the product. You must return the product in its original condition, with all packaging and tags intact.
   • You are responsible for the cost of shipping the product back to us unless the return is due to a defect or error on our part.
3. Inspection and Processing
   • Once we receive the returned product, we will inspect it to determine its condition. If the product meets the refund criteria, we will process your refund within 2 days.
   • Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.
4. Exceptions
   • Products that have been worn, used, or damaged due to improper handling or care are not eligible for refunds.
   • Sale items and products purchased with promotional codes may be subject to different refund policies. Please check the product description or contact our customer service team for more information.
5. Contact Us
   • If you have any questions or concerns about our Refund Policy or the return process, please contact us at:
     • Email: support@theshoelands.com
     • Phone: +852 64038639
     • Address: RM 1504 15/F, CHUI SHUE HSE LEI MUK SHUE EST, KWAI CHUNG NT.